Privacy Policy

Effective Date: April 10, 2026
Last Updated: April 10, 2026

STARSISA values your privacy and is committed to protecting the personal information you share with us through our website, WhatsApp, Facebook Messenger, Instagram, and other digital communication channels.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

1. Who We Are

STARSISA is a business that provides customer support, business communication, and service-related assistance through digital platforms, including Meta platforms such as Facebook, Instagram, and WhatsApp.

2. Information We Collect

We may collect the following types of information when you contact or interact with us:

• Your name, username, or public social media profile information.
• Your phone number and email address.
• The content of messages you send to us through WhatsApp, Facebook Messenger, Instagram, forms, or other communication channels.
• Comments you post publicly on our Facebook or Instagram content.
• Metadata related to your interaction, such as timestamps, channel used, message identifiers, and delivery status.
• Business, support, or commercial information you voluntarily provide to us.

3. How We Collect Information

We collect information when you:

• Send us a message through WhatsApp, Facebook Messenger, or Instagram.
• Comment on our social media posts.
• Request product, service, support, or sales information.
• Respond to promotional, informational, or support-related messages.
• Interact with automated or human-assisted communication channels operated by STARSISA.

4. How We Use Your Information

We use your information to:

• Respond to your questions, requests, and comments.
• Provide customer support and service guidance.
• Manage commercial inquiries and follow up on sales opportunities.
• Send service announcements, operational notices, or customer care communications.
• Improve our communication processes, support quality, and customer experience.
• Detect whether a request should be handled by automation or a human agent.
• Maintain security, internal logs, and operational traceability.
• Comply with legal obligations where applicable.

5. Use of Automation and AI-Assisted Messaging

Some conversations or public comments may be processed initially by automated tools or AI-assisted systems operated by STARSISA to classify requests, suggest responses, route inquiries, or help provide faster assistance.

Where appropriate, a human representative may review, continue, or take over a conversation. STARSISA does not use these systems to make solely automated decisions with legal or similarly significant effects on individuals.

6. Social Media Messages and Public Comments

If you contact us through Facebook Messenger, Instagram Messaging, or WhatsApp, we may process your messages to communicate with you, assist you, and keep records of the interaction.

If you comment publicly on our Facebook or Instagram content, we may process that comment to moderate interactions, reply publicly when appropriate, or invite you to continue in a private support or contact channel.

7. Legal Basis for Processing

Depending on the nature of the interaction, we process information based on:

• Your consent, where applicable.
• Our legitimate interest in communicating with customers, leads, and users.
• The need to respond to your request before entering into a business relationship.
• Compliance with legal or regulatory obligations.

8. Sharing of Information

We may share information only when necessary with:

• Technology providers that help us operate our website, communication, hosting, analytics, or support systems.
• Meta Platforms technologies when interactions occur through Facebook, Instagram, or WhatsApp.
• Professional advisors or authorities when required by law or for the protection of our rights and operations.

We do not sell your personal information to third parties.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, maintain support and business records, comply with legal obligations, and preserve security and auditability where appropriate.

10. Data Security

We apply reasonable administrative, technical, and organizational safeguards to protect the information under our control from unauthorized access, disclosure, alteration, or destruction.

However, no system can guarantee absolute security, and we cannot guarantee that data transmission or storage will always be completely secure.

11. Your Rights

Depending on applicable law, you may have the right to request:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your information where legally applicable.
• Restriction or objection to certain processing activities.
• Withdrawal of consent where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

12. Children’s Privacy

Our services and communication channels are not directed to children under the age required by applicable law without parental or legal guardian consent. If you believe a child has provided personal information to us improperly, please contact us so we can review the matter.

13. Third-Party Platforms

Our website and communications may involve third-party platforms, including Meta services such as Facebook, Instagram, and WhatsApp. Your use of those platforms is also subject to their own terms and privacy policies, and we encourage you to review them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or technical changes. Any updated version will be posted on this page with the new effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process information, please contact us:

• Email: [email protected]
• Phone: +1 302 394 3917
• Website: https://starsisa.com
• Address: 800 N King Street, Suite 304 1054, Wilmington, DE 19801, USA